FAQ

Orders & Shipping

When will my order ship?

All orders are dispatched within 2–3 working days. You’ll receive a tracking number once your piece is on its way.

Do you ship internationally?

Currently, MINAY ships to the UK, Europe & the USA. More regions will be introduced in due course.

United Kingdom - 2-4 working days. Express delivery available at checkout.

Europe - 4-7 working days.

United States - 5-10 working days.

Do you offer complimentary shipping?

Yes, shipping is complimentary on all orders above £75 for all UK orders only.

Customs & Duties

For orders outside the UK, local customs duties or import taxes may apply. These charges are the responsibility of the customer and vary by destination.

Packaging

How is my order packaged?

Each order arrives in our signature MINAY packaging — discreet on the outside, refined within. Finished with our emblematic detailing and ribbon, your order is ready to gift or to keep as a statement of legacy.

Products & Materials

What are MINAY pieces made from?

Our jewellery is forged from 316L stainless steel with premium 18K PVD gold plating & paired with enamel detailing. Designed for durability without compromise on luxury.

Will the plating fade?

With proper care, your MINAY piece will retain its finish. Unlike traditional plating, our PVD technique is resistant to tarnish, scratches & fading.

Care & Wear

How should I care for my jewellery?

Wipe your piece with a soft cloth after wear. Avoid exposure to harsh chemicals (perfume, chlorine, cleaning agents) to preserve its shine.

Can I wear it every day?

Yes. Each piece is built for daily wear, balancing luxury with practicality.

Returns & Exchanges

What is your return policy?

We accept returns within 14 days of delivery if the piece is unworn and in original packaging. Contact our team to begin the process.

Can I exchange for a different size or edition?

Exchanges are possible depending on availability — though due to limited runs, we recommend securing your edition quickly.